Retail and Hospitality
10 September 2013
China Eastern Airlines is to install 40 additional self-service check-in kiosks from NCR, as well as multi-vendor, on-site support services for its entire fleet of 130 airline check-in kiosks.
The airline is expanding NCR self-service check-in for domestic airports, including Shanghai, Hefei, Lanzhou, Taiyuan and Nanchang.
We are particularly excited to extend NCR?s leading multi-vendor service capabilities to the travel industry in China for the very first time
NCR?It is also extending self-service check-in to off-site locations, including Xian Xianyang Aviation Hotel and the carrier?s ticketing office in Lanzhou.
The kiosks feature NCR?s patented two-sided thermal paper technology, saving up to 40 per cent on paper costs and enabling group check-in.
The kiosks also read mobile barcodes, drivers? licenses and passports meaning that the airline can develop paperless self-service check-in in the future.
?China Eastern?s strategy has been to continually improve the customer experience and NCR has increasingly been utilised to bring that goal to fruition, not only through our solution but also services,? says Tyler Craig, NCR Travel vice president and general manager. ?We are particularly excited to extend NCR?s leading multi-vendor service capabilities to the travel industry in China for the very first time.?
All additional kiosks are expected to be installed in the third quarter.
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Source: http://www.onwindows.com/Articles/Chinese-airline-to-install-NCR-kiosks/8182/Default.aspx
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